Depending on your order, your product(s) will ship out within 1–15 business days. Product Delivery generally takes 2-7 business days after the order is completed, depending on location. We ship our products with small parcel carriers (FedEx, etc) or by our LTL truck service (for larger pre-assembled dividers). Some orders may require to be ship partial and in some cases, items will ship directly from our vendor’s warehouse.
Once your order is placed, we only allow a 2-hour window for changes and cancellations, except for same-day ship items. Same-day ship items don’t have any window period for cancelations or changes. Changes or cancellations outside the 2-hour window will then have a 20% return fee incurred. See our return policy.
Small Parcel Carriers:
Products delivered in this method will arrive via a small-parcel carrier such as FedEx, UPS, or USPS.
A physical street address is required for all addresses except those being shipped to an APO or FPO, as we do not ship to P.O. boxes.
Standard shipping rates for ground delivery apply to the 48 Contiguous United States only. Shipments to Alaska, Hawaii, APO/FPO, and Puerto Rico may incur an additional charge. All other countries and U.S. Territories are considered International. International orders are shipped via FedEx International and additional charges will apply. Each product will show availability for international shipping on the product page.
LTL:
Products delivered using our LTL will arrive via a large truck from a contracted freight carrier. Freight delivery is standard when the size and/or weight of the product is too large to ship using small-package carriers.
These deliveries require a recipient to be present during delivery and are made during normal business hours Monday through Friday between 8 a.m. and 5 p.m. The delivery agent will call in advance to schedule a delivery appointment, generally within a 4-hour window, or you can schedule your own appointment online with our carrier when tracking your shipment.
LTL Deliveries are truck-level deliveries. Please note the street of access must be at least 10 feet wide with an overhead clearance of at least 14 feet. If the street is smaller than this, additional handling charges may apply. Contact us about availability/pricing for additional services.
Transporting the item into the desired area is the customer’s responsibility. Individual drivers may provide some assistance, but RINO PRODUCTS cannot guarantee this additional service.
Delivery agents are not equipped to dispose of packaging materials.
Standard shipping rates for this type of delivery apply to the 48 Contiguous United States only. A physical street address is required for all addresses, as we do not ship to P.O. boxes.
Shipping Services Explained:
Standard Shipping Any order below 250lbs and under 36 cubic feet. this order ships via a Small Parcel Carrier.
Products Shipped Via Truck
Products and orders exceeding 250 lb or 36 cubic feet ship via freight truck (rather than Fed Ex). To save shipping expenses and keep prices low, some of these products may ship directly from the manufacturer. Products that ship directly from the manufacturer will arrive in a separate shipment from products that are shipped from our warehouse. Because of the large size or weight of these products, these items usually require delivery to an elevated loading dock.
Elevated Loading Dock
If your shipping location does not have an elevated loading dock, these products will be shipped via a lift-gate-equipped truck (to lower the product from the truck to the ground), and a $70.00 lift-gate charge will be added to your order.
What to do upon delivery:
Please inspect the package at the time of delivery before you sign the carrier’s delivery receipt, and ask yourself the following questions:
Are all pieces accounted for?
It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is missing, you may accept the delivered pieces, make a note of the shortage on the delivery receipt, and contact customer service to locate the missing item(s).
Are the boxes or product(s) damaged?
You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the delivery, you must note the damages on the delivery receipt. Please contact customer service to notify us of the refusal.
If only part of an item is damaged, you may accept the order, record the damages on the carrier’s delivery receipt, and contact us. We may be able to replace damaged pieces. If a damaged item arrives outside of our business hours, please contact us on the next business day. We will request that any replacement item(s) be sent to you promptly and free of charge.
Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt. Also, record the freight company’s name and truck number if available so that we may track the order back to our vendor or warehouse. If you discover damages after the delivery is complete, please contact us within 24 hours so that we may resolve the situation immediately.
Receiving Instructions and Damage Claim Policy:
Claims for freight damage must be submitted within 2 business days of receiving your order.
Damages during transit are common when transporting products. However, you can do your part to help prevent it and we will be happy to replace any product DAMAGED DURING SHIPPING AND REFUSED UPON DELIVERY. Call us and we will place a new order for you at no extra charge.
ATTENTION: PLEASE READ THIS NOTICE BEFORE SIGNING AND ACCEPTING YOUR SHIPMENT FAILURE TO FOLLOW THESE PROCEDURES MAY JEOPARDIZE YOUR RIGHTS TO WARRANTY REPLACEMENT AND / OR REIMBURSEMENT FOR SHIPPING DAMAGE
- Please examine the shipment carefully for freight damage before the driver leaves. If there is obvious damage or if you have any reason to believe that there may be hidden damage to the product (e.g. outer packaging cracked or torn), please advise the delivery driver, make a notation on the bill of lading and delivery receipt and save all the paperwork.
- If the damage is obvious at the time of delivery, please notify RINO PRODUCTS immediately and take digital photos if possible of the damage before unpacking the skid. Please do not unpack until you have notified RINO PRODUCTS as the freight company may need to send an independent inspector to document the damage in order to verify a claim for damages. We will also need a copy of the bill of lading the freight company gave you at the time of delivery.
- If you don’t notice the damage until after unpacking the skid, please take digital photos of the damage. Notify RINO PRODUCTS immediately with a detailed description of the damage as there is a two-week window to report concealed damage to the freight company. Failure to report concealed damage before this time requirement may result in failure to receive warranty replacement or reimbursement.
If you have any questions regarding freight damage claims or any other questions regarding your order, please contact RINO PRODUCTS Customer Service at 714-547-2401 or via email support@rinoproducts.com - The buyer assumes responsibility and ownership of the goods once the shipment is picked up from our warehouse or from our vendor’s warehouse (FOB Origin), unless otherwise specified in a separate contract agreement.