If your Rinoproducts.com purchase does not meet your satisfaction, you may return it within one months (30 days) of purchase. To return an item, the item must be new, unused and in its original packaging. You may return the item to our store or by mail. If you want to return an item by mail, follow steps below:
- Obtain a Return Authorization Number via email at support@rinoproducts.com
- Our agent will prepare and provide a packing slip.
- Print the return packing slip and adhere it to your package.
Purchases:
If you are not completely satisfied with an item, we will gladly offer you a refund within 30 days of purchase. All returns require a Return Authorization, which can be obtained through our email at support@rinoproducts.com
* Restocking fees may be applied.
Refunds:
The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:
- Purchases made with a debit card will be refunded as cash.
Exchanges:
At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.
**See exceptions below.
Rino Products Store Purchases
Return with Receipt:
If your Rino Products purchase does not meet your satisfaction, it may be returned or exchanged in our location for the full purchase amount within 30 days. Refunds will be offered in the original method of payment, except:
- Purchases made with a debit card will be refunded as cash.
- A Store Return Card will be issued for all purchases made using a gift card or gift receipt.
- Returns purchased with a check require a 10 day waiting period. Check purchases within 10 days may be refunded on a Return Card.
- Online purchases made using PayPal will be refunded in cash.
- All returns and exchanges must be new, unused, and in original packaging, with exceptions for defective merchandise and products.
- Our policy also covers your online purchases that can be returned to our location or by following the online return instructions on the packing slip, some restrictions apply. In-store purchases may not be returned online.
Return without Receipt:
Rino Products will make every attempt to assist in locating a receipt by offering a receipt look-up for purchases made with a credit or debit card.
Customer is responsible for providing proof of purchase
Exceptions to General Return Policy
- Products are returnable or exchangeable only if the packaging is unopened and a receipt is provided, dated 30 days. Items damaged or deemed defective during the manufacturer’s warranty period must be returned directly to the manufacturer, except returns as required by law.
- Used equipment is not returnable or exchangeable
- Items market as not returnable or exchangeable, are not returnable or exchangeable
- Rino Products reserves the right to limit returns or exchanges.
- No return or exchange without proof of purchase